Please see below for answers to our frequently asked questions. If you have any other questions, please contact us by email at: inquiries@LargeDog.ca We are always happy to help our valued customers.
1. Where are you located?
We are located in the Toronto area of Ontario, Canada
2. How can we contact you if we have questions?
Customer Service is our #1 priority at LargeDog.com. Please contact us by email at: inquiries@LargeDog.ca, and we will respond within 24 hours. We give our reassurance that all inquiries are addressed to our customer's satisfaction. We are always happy to help :)
3. What countries do you ship to?
We ship world wide.
4. How much do you charge for shipping?
Our standard shipping rates are:
Canada (all provinces excluding Nanavut, Yukon and NWT): $10 (CDN)
Canada (for Nanavut, Yukon and NWT): $20 (CDN)
USA: $15 (CDN)
Europe (all Euro Nations): $25 (CDN)
Mexico: $25 (CDN)
All other countries world wide: $80 (CDN)
5. What is your return policy?
Merchandise can be returned within 3 weeks of purchase, provided that all the tags are left on and the items have not be used or worn (other than to try on for fitting purposes). Please contact us at inquiries@LargeDog.ca for further return instructions.
6. What forms of payment do you accept?
We accept the following forms of payment:
Visa, Master Card, PayPal, American Express, Interac, Shop Pay, Apple Pay
7. Do you have a physical store?
At this time, we are online only. If you are a customer in the Greater Toronto Area in Ontario, a custom fitting can be arranged.
8. What sizes do you carry?
We specialize in products for large dogs, however, due to high demand, we carry small sizes as well. Our product lines vary, with sizes available for dogs from 4 lbs to 200+ lbs. Not all items are available in all sizes.
9. Can you custom make an apparel item for my dog's special size?
We may be able to custom make an item for you. Please email us at inquiries@LargeDog.ca to provide further information for us regarding which products(s) you are interested in and the size of your dog.