FREE Shipping to Ontario and Quebec with a minimum $75 order. FREE Shipping to all other provinces and USA with a minimum $100 order.
FAQ's
Please see below for answers to our frequently asked questions. If you have any other questions, please contact us by email at: inquiries@LargeDog.ca We are always happy to help our valued customers.
1. Where are you located?We are located in the Toronto area of Ontario, Canada
2. How can we contact you if we have questions?
Customer Service is our #1 priority at LargeDog.com. Please contact us by email at: inquiries@LargeDog.ca, and we will respond within 24 hours. We give our reassurance that all inquiries are addressed to our customer's satisfaction. We are always happy to help :)
We ship world wide.
Our standard shipping rates are:
Canada (all provinces excluding Nanavut, Yukon and NWT): $20 (CDN)
Canada (for Nanavut, Yukon and NWT): $25 (CDN)
USA: $20 (CDN)
Europe (all Euro Nations): $30 (CDN)
Mexico: $30 (CDN)
All other countries world wide: $80 (CDN)
5. What is your return policy?
All items sold outside of Canada are FINAL sale. Returns will not be accepted. Merchandise sold within Canada can be returned within 30 days of purchase, provided that all the tags are left on and the items have not be used or worn (other than to try on for fitting purposes). Return shipments are at buyer's expense only. Please contact us at inquiries@LargeDog.ca for further return instructions.
6. What forms of payment do you accept?
We accept the following forms of payment:
Visa, Master Card, PayPal, American Express, Interac, Shop Pay, Apple Pay
7. Do you have a physical store?
At this time, we are online only. If you are a customer in Toronto, Ontario, a custom fitting can be arranged.
8. What sizes do you carry?
We specialize in products for large dogs - Medium, Large and Extra Large. However, some of our product lines vary, with sizes available for dogs from 4 lbs to 200+ lbs. Not all items are available in all sizes.
Please feel free to contact us with any other questions: inquiries@largedog.ca
